Return and refund policy
Frvelion follows a seamless return and cancellation policy to protect the interest of its buyers. Kindly read the return policy as stated below:
In case you receive a defective or damaged product(s) and/or different product(s) which does not comply with the specifications mentioned in the product page, you are needed to get in touch with Frvelion’s customer support by writing to info@Frvelion.com
Following are the steps involved in processing Returns:
- Writing to the customer care on the given email: info@Frvelion.com . Please do not forget to mention the Order Number, and your complete information along with your User ID and other details filled at the time of placing the order.
- Once a Return Request is received, Frvelion takes maximum of 48 working hours to verify the nature of the request and process further.
- However, in the event of a request that is not authentic and does not comply with Frvelion’s return policy, Frvelion is entitled to take measures and/or actions including rejecting the return request, initiating legal course against the complainant, and blacklisting the customer/user on its platform for future transactions.
- When the product is delivered to you, kindly ensure that the product packaging is intact and there is no damage, whatsoever, caused to the packaging during the course of the shipping. In case of any such issues, request you not to accept the delivery and inform Frvelion’s customer care at the earliest. The return process of the product may vary from the varying nature of it.
- To initiate the return of any product purchased through www.Frvelion, you are required to adhere to the following guidelines:
- In cases of products damaged in transit, please communicate with Frvelion customer service and notify regarding the receipt of damaged within 48 hours of delivery of the product to you. FRVelion shall not be held responsible for not entertaining any Product Damaged Complaints beyond the 48 hours mark.
- The product delivered to you must not be used at all.
- FRVelion will arrange a pickup of the product(s) through Frvelion’s logistic partner(s). In case the pickup cannot be arranged as per expectations, you will be required ship the product back to Frvelion; n such cases, you will be required to ship the item within 24 hours of initiation of the return and the shipment charges on actuals are reimbursed on top of the order refund amount.
- While returning the package to Frvelion, it is advised that you maintain a strong and adequate packaging so that the product(s) doesn’t get any further damaged in the course of shipping.
- On the event of acceptance of such product(s) by Frvelion, the condition of the product(s) received will be duly checked by FRVelion.
- On satisfactory assessment of the returned product(s), the amount paid for the damaged or defective good will be refunded to the customer by Frvelion in full via online transfer to the same channel the initial transaction was done by the customer. Under no circumstances a refund is done in cash at Frvelion.
- Orders paid online on www.Frvelion will be initiated for a refund through online transaction within 2 working days post the satisfactory assessment of the returned product, however crediting of the amount to the customer’s account is as per RBI timelines..
- Incase the customer has redeemed a coupon to purchase a product at www.Frvelion, the equal value might not be refunded by FRVelion. In such cases, FRVelion will replace the product or will allow the customer to purchase another product with the same value as per the customer’s choice.
- FRVelion will not accept any return in case there is no damage caused to the product while being delivered.
- Order Cancellation By Frvelion:
For Prepaid Orders – In an event where Frvelion cannot fulfil a placed order, Frvelion reserves the right to cancel the placed order. However, Frvelion will make a complete refund of the customer’s amount paid in such cases crediting back to the same channel through which the transaction was initially done. Some of the situations under which Frvelion will cancel an order are; non-availability of product(s), damaged goods in the inventory, delay expected in delivery, issues with the payment methods or history of a particular user. FRVelion ensures to cancel and initiate the refund at a maximum of 48 working hours of the order being placed; however the credit of the refunded amount to the customer’s account is as per the RBI timelines following the refund initiation.
- Order Cancellation By User:
In an event where a user requests to cancel an order, Frvelion reserves the right to verify the reason(s) for cancellation, and based on the reason(s), accept or reject the cancellation request(s). In a case when an order is not processed by Frvelion, it will be cancelled and the complete amount will be refunded. In case Frvelion receives a cancellation request after the order has been processed and/or shipped to the customer, Frvelion reserves the right not to accept the cancellation request and issue refunds in certain cases. Additionally, partial payments towards COD orders are non-refundable in cases where customer refuses to accept the shipment or cancel without a reasonable justification..
The above terms and conditions are to protect buyer’s and FRVelion ‘s rights along with providing a seamless experience that we promise to deliver at Frvelion.